We are here to help you.
Sometimes the best way is to see what you are doing within the system that you are using.
We use a remote support utility called Zoho Assist.
Zoho is safe and efficient and lets us share screens and react with your desktop but you have the ultimate control and a can stop a session at any time.
To get started call us for a support session number then
After entering the number we provide, click the Join Session button and you will be taken to a download page if required files are not already on your system
Follow the prompts to run the files and you should then be prompted with the message below
After that it you will be able to chat to the support person and or stop screen sharing at any time
We may also swap screens to show the technicians view